On Sep 8, 2010, at 1:21 PM, HRBLOCK ANSWERS wrote:
We spoke via Twitter briefly about your case RES-9727106. I sent an email off on your behalf to Paulette, the agent you have been in communication with. Currently, I am waiting on a response, but I wanted to let you know that I am working on this. So far, the case notes relay that Cheryl from your local office will be mailing your documents to you. I will let you know when I find more out. Thanks for your patience!
g H&R BLOCK | Keith A Graham | Client Services |
P please do not print this email unless necessary
Hi and Thanks.
In regards to mailing my docs to me so I don't have to waste anymore of my time on this. The office in Metairie, LA told me they couldn't do that the I would need to come by and pick those up. So you see once again the left hand doesn't really know what the right is doing.
I appreciate the help... but what I really want from all of this if H&R Block can't stand behind their preparation and fork over the $127.50 (or whatever) is an apology and explanation as to why these people couldn't just figure it out and then call me on the phone to explain what had happened, etc. Just basic business communication skills.
It is absurd... the whole thing.
I just spoke with Eva on our Executive Escalations team. She is making your case priority and will be making some calls on your behalf tomorrow mid-morning (approx. 10 AM). If she needs anything from you, she will be in contact with you. If you need anything, please feel free to let me know!